Gestoa — Terms of Use
1. Agreement to these Terms
These Terms of Use (“Terms”) are a legally binding agreement between you (“you”, “your”) and Gestoa.com (“Gestoa”, “we”, “us”, “our”), governing your access to and use of the Gestoa website and the Gestoa AI public-speaking coaching platform, including all sessions, drills, reports, dashboards and related features (together, the “Service”).
By creating an account, joining the waitlist, purchasing a plan, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Cookies Policy, which are incorporated by reference. If you do not agree, do not use the Service.
- Provider: Gestoa.com
- Contact: info@gestoa.com
2. Definitions
- “Account” — your registered access to the Service.
- “Consumer” — a natural person acting for purposes outside their trade, business or profession, as defined by applicable consumer-protection law.
- “Content” — anything processed through the Service that originates from you, including your speech, the resulting transcript, session inputs, scenario selections and metrics derived from your session.
- “Feedback” — the automated coaching output, scores, levels and reports the Service generates for you.
- “Plan” — a free session, a session pack, or a Team/Enterprise arrangement, as applicable.
3. The Service
Gestoa is a browser-based tool that helps you practise public speaking. It measures aspects of how you speak across skill areas (such as voice delivery, body presence, structure, storytelling, audience connection and composure), and returns automated Feedback and a progress dashboard. Sessions run in your web browser and require a working camera and microphone.
The Service is provided for practice, training and educational purposes. It is a coaching aid, not a substitute for professional advice (legal, medical, career or otherwise). See §12.
We are actively developing the Service. Features, session mechanics, limits and content may change, and some features may be offered as early access or beta and may be modified or discontinued. We will not materially reduce the core features of a paid Plan you are currently in without reasonable notice.
4. Eligibility
You must be at least 18 years old to use the Service, and at least 18 years old (or the age of majority where you live) to purchase a paid Plan or otherwise form a binding contract. The Service is not intended for children under 18.
If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” includes that organisation.
5. Accounts and security
To use most features you must create an Account. You agree to provide accurate information, keep it up to date, and keep your credentials confidential. You are responsible for all activity under your Account. Notify us promptly at info@gestoa.com if you suspect unauthorised use. You may not share your Account, or let others use it, except as expressly permitted for Team/Enterprise seats.
6. Camera, microphone and how session data is handled
The Service needs access to your camera and microphone to work. Consistent with our privacy-first design (see the Privacy Policy):
- Video is analysed on your device and is never uploaded to or stored by us. Only numeric metrics leave your browser.
- Audio is transcribed in real time and the recording is not retained.
- Transcripts, metrics, scores and Feedback are stored as described in §13 and the Privacy Policy.
You are responsible for your surroundings and for ensuring you have the right to speak about, and to be recorded discussing, whatever you choose to say during a session (see §10).
7. Free session, session packs and session limits
We offer a free first session (no payment card required) so you can experience a full, measured baseline. Beyond that, access requires a paid Plan.
Individual access is sold as session packs — one-time purchases of a set number of sessions (for example packs of 5, 10 or 15 sessions), at the prices shown on our pricing page or at checkout. Team / Enterprise access is provided under a separate order form or agreement (§8).
A session pack gives you a number of session credits. Credits are consumed as you use sessions and may expire; any expiry period is stated at purchase. Each session is subject to limits described in-product, including a maximum session length (a standard session runs up to a set time; longer or double sessions may be offered separately). We may enforce fair-use and usage limits to keep the Service available and prevent abuse.
8. Team and Enterprise
Team and Enterprise access is provided under a separate order form, subscription agreement and, where applicable, a data processing agreement, which together with these Terms govern that use. If there is a conflict, the signed order form or agreement prevails for that customer. Seat administrators are responsible for managing their users and for the lawful basis for inviting them.
9. Billing, taxes, renewals and your right of withdrawal
9.1 Payment. Payments are processed by our payment provider, Stripe. By purchasing, you authorise us (via Stripe) to charge your payment method for the session pack or other Plan you select. Session packs are charged as a one-time payment at the time of purchase; there is no automatic recurring charge for individual access.
9.2 Prices and taxes. Prices are those shown at the time of purchase. For Consumers in the EU, prices are shown inclusive of applicable VAT where required; for other customers, applicable taxes may be added. You are responsible for any taxes not collected by us.
9.3 Renewals and price changes. Session packs are one-time purchases and do not renew automatically — you buy a new pack when you want more sessions. Prices may change over time, but a change never affects a pack you have already purchased. Team/Enterprise renewals, if any, are governed by the applicable order form (§8).
9.4 Stopping and closing your Account. Because session packs are one-time purchases, there is no subscription to cancel — you can simply stop buying packs. You may close your Account at any time via your Account settings or by contacting info@gestoa.com. Closing your Account does not, by itself, entitle you to a refund for unused credits except as required by law or §9.5–9.6.
9.5 Consumer right of withdrawal (EU/EEA/UK). If you are a Consumer, you normally have 14 days from entering into the contract to withdraw without giving a reason. Important: because the Service is digital and delivered immediately, when you start a session or otherwise begin using paid digital content/services during the withdrawal period, you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully performed, or (for digital content) once performance has begun with your prior express consent. To the extent the service has not been fully performed, you keep your withdrawal right for the unused portion. To withdraw, contact info@gestoa.com; you may use the model withdrawal form. Where a valid withdrawal applies, we refund the amounts due without undue delay.
9.6 Refunds. Except for the withdrawal right in §9.5 and any non-waivable statutory rights, payments are generally non-refundable, including for unused or expired session credits. We may, at our discretion, offer refunds or credits (for example for prolonged, verified service outages).
10. Acceptable use
You agree not to, and not to permit anyone to:
- use the Service for any unlawful, harmful, fraudulent, harassing, defamatory or infringing purpose;
- speak or submit Content that is illegal, that infringes others’ rights, or that contains another person’s confidential or personal data you are not authorised to share;
- attempt to reverse-engineer, decompile, or extract the Service’s scoring algorithms, models, prompts or APIs, or otherwise access non-public parts of the Service;
- circumvent, disable or interfere with usage limits, session-length limits, Plan restrictions, security, rate-limiting or metering, or attempt to obtain paid features without paying;
- use bots, scrapers or automated means to access the Service, or resell, sublicense or commercially exploit the Service, except as expressly permitted;
- use the Service to build or train a competing product or service;
- upload malware, or take any action that imposes an unreasonable load on, or disrupts, the Service.
We may investigate and take appropriate action, including suspension or termination, for any violation.
11. Your Content and the licence you grant us
11.1 Ownership. As between you and us, you own your Content. We do not claim ownership of what you say or of your transcripts.
11.2 Licence. You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, process, transcribe, analyse and store your Content solely to operate and provide the Service to you — for example to generate your Feedback, scores and progress history — and as described in the Privacy Policy. This licence ends when the relevant Content is deleted in the ordinary course (§13), except for backups and where we must retain data by law.
11.3 Your responsibilities and representations. You represent that you have the rights necessary to submit your Content and that it does not infringe any third party’s rights or any law. Do not include others’ personal or confidential information in your speech unless you are authorised to do so.
11.4 Aggregated and anonymised data. We may create and use aggregated, de-identified or anonymised data (which does not identify you) to operate, secure, analyse and improve the Service and for benchmarking. This does not include your video or audio (which we do not store) and does not identify you.
12. AI-generated Feedback — no guarantees
Feedback is generated automatically, including by AI models, from your metrics and transcript. It is intended as practice guidance only. It:
- may contain errors, omissions or inaccuracies, and should be used with your own judgement;
- is not professional, legal, medical, psychological or career advice;
- does not guarantee any outcome — including passing an interview, winning a pitch, succeeding in a job interview or improving your performance.
You are solely responsible for how you use the Feedback. The automated scoring does not produce legal or similarly significant effects about you; you may request human review of automated Feedback as described in the Privacy Policy.
13. Data, privacy and retention
Our handling of personal data is described in the Privacy Policy and Cookies Policy. In summary, and specific to sessions:
- we do not store your video or audio;
- we store metrics, scores, level history and Feedback; and
- speech transcripts are retained for 30 days, after which they are deleted or irreversibly anonymised, unless you delete them sooner or we must retain them to comply with law.
You can delete session records and request deletion of your Account as described in the Privacy Policy.
14. Intellectual property
The Service, including its software, models, methodology, skill framework, level system, scenario library, content, design, trademarks and logos, is owned by Gestoa or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during your Plan, subject to these Terms. All rights not expressly granted are reserved. You may not use our name, trademarks or branding without our prior written consent.
15. Third-party services
The Service relies on third-party providers (for example for hosting, authentication, payments, transcription and AI processing) and may link to third-party sites. We are not responsible for third-party services or content, and your use of them may be subject to their own terms.
16. Availability, suspension and termination
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may perform maintenance or make changes. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service and close your Account at any time. On termination, your right to use the Service ends; §11.3, §12, §14, §17, §18 and §20 survive, and we handle your data as described in the Privacy Policy.
17. Disclaimers
To the fullest extent permitted by law, and without limiting your non-excludable statutory rights as a Consumer, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy of Feedback, and non-infringement. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including mandatory consumer-protection law in Spain, the EU/EEA and the UK.
18. Limitation of liability
To the fullest extent permitted by law:
- we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or opportunity; and
- our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) €100.
Nothing in these Terms limits or excludes our liability where it cannot be limited or excluded by law — including liability for death or personal injury caused by our negligence, for fraud, or for breach of your non-waivable rights as a Consumer. If you are a Consumer, these limits apply only to the extent permitted by the mandatory law of your country of residence.
19. Indemnification (business users)
If you use the Service other than as a Consumer, you agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your Content, your use of the Service in breach of these Terms, or your violation of law or third-party rights. This clause does not apply to Consumers.
20. Governing law and dispute resolution
These Terms and any dispute relating to them or to the Service are governed by the laws of Spain, without regard to conflict-of-laws rules.
- If you are a Consumer, you benefit from any mandatory provisions of the law of your country of residence, and nothing here deprives you of that protection. You may bring proceedings in the courts of your place of residence or of Spain, as permitted by applicable law. EU Consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
21. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, give reasonable notice (for example by email or in-product). Changes are not retroactive. If you continue using the Service after the changes take effect, you accept the updated Terms; if you do not agree, stop using the Service and, where applicable, cancel your Plan.
22. General
- Entire agreement. These Terms, the Privacy Policy, the Cookies Policy and any applicable order form make up the entire agreement between you and us regarding the Service.
- Severability. If any provision is held unenforceable, the rest remains in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
- Notices. We may give notices by email or in-product; you can reach us at info@gestoa.com.
- Language. These Terms may be provided in more than one language; if there is a conflict, the English version prevails, except where mandatory Consumer law provides otherwise.